FAQ

Frequently Asked Questions

What are common cultural mistakes to avoid?

We provide detailed cultural etiquette guides, including: - Dining customs - Temple visit protocols - Gift-giving practices - Business meeting etiquette
Do I need a VPN in China?

Yes, if you wish to access popular services like Google, Gmail, Instagram, WhatsApp, or Facebook. Since most VPN websites are blocked within China, it's best to download and set up your VPN before your trip. We recommend LetsVPN for tourists because it's the most reliable and affordable VPN we've tested over the years. A big plus is that you can install LetsVPN even after arriving in China using their mirror site below (the main site is inaccessible within China): Access LetsVPN here This site will guide you through installing the app and purchasing a plan if necessary (which we highly recommended). LetsVPN provides significantly more stable connectivity compared to many popular VPNs found in the App Stores, as these are constantly targeted and blocked by Chinese internet providers.
Which apps do I need to download before coming to China？

Essential apps include: - WeChat (for communication and payments) - Alipay (for payments) - Didi (for transportation) - Maps.me (offline maps) Download these before arriving as some may be difficult to access within China.
What should I do in case of a medical emergency?

Our app includes: - Emergency numbers by city - Common medical phrases - Locations of international hospitals - Direct translation for describing symptoms
How can I stay connected in China?

We provide guides for: - Getting a local SIM card - Setting up WeChat - Connecting to public Wi-Fi - Using offline features of our app
Can I use my credit card in China?

While major hotels and high-end restaurants accept international credit cards, most daily transactions in China use mobile payments (WeChat Pay or Alipay). We recommend setting up these payment methods upon arrival.
How do I set up mobile payments?

We provide step-by-step guides for: - Setting up WeChat Pay - Linking international cards to Alipay - Using UnionPay cards - Currency conversion tools
How do I use public transportation in major cities?

Major cities have extensive metro systems with English signage. Our app provides real-timetranslation of station names and can help you purchase transportation cards.
Is it safe to take taxis?

Yes, but we recommend using Didi (available in English) or showing your destination in Chinese charactersto drivers. Our app can help generate this text for you.
How can I communicate if I don't speak Chinese?

Our app provides: - Real-time photo translation - Common phrase audio guides - Cultural context for better understanding - QR code scanning for menus and signs
How can I know what I'm ordering in restaurants?

Our app offers: - Menu translationwith photos - Dietary restriction cards in Chinese - Popular dish recommendations - Food allergy translations